Premier Rigid Boxes focuses on delivering flawless structural packaging. Please review our regional guidelines below to understand our exact return and refund policies across the United States.
Clients have exactly 14 business days from the verified date of delivery to report issues and initiate a return process.
Claims submitted after this reporting period may not qualify for return authorization or refund consideration.
To qualify for an authorized return, the batch must remain in its original delivered condition: Entirely New and Unused.
Because rigid box manufacturing involves 100% custom structural engineering, dimensions, and wrapping materials, we do not accept returns or issue replacements for changes of mind or project cancellations after production.
If an exceptional circumstance is approved by management:
Upon the physical arrival and technical inspection of your returned batch, we will issue an email confirming the approval or rejection of your claim.
Because every rigid box order is manufactured according to the client’s approved specifications, customized products cannot be returned or refunded unless a verified manufacturing defect, production error, or shipment discrepancy exists.
For immediate questions regarding return logistics or refund requests, connect with our team through the following coordinates:
Email: sales@premierrigidboxes.com
Phone: +1 (727) 334-3694
Corporate Address: 7901 4th St. N STE 7447, St. Petersburg, FL 33702, USA
